Overlap works with people and organizations that want to make things better. We use tools of design to understand problems, draw out insights, generate ideas, and arrive at practical, actionable solutions.
Introduction to Human-Centred Design
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In this course, you’ll develop an understanding of the mindset required to think creatively about solutions to complex problems—you know—the problems we’re all facing right now. You’ll gain a practical understanding of design thinking as a process to navigate human-centered problem solving.
- 6 hrs of live online teaching from expert design coaches
- Practical exercises to practice skills
- An introduction to Miro, a digital whiteboard & design tool
- Downloadable card deck of design prompts (for use in Miro)
- Downloadable workbook with activities, tools, and frameworks
1. Creative Collaboration
Learn simple techniques that allow you to explore more ideas, bring out the best thinking in a group setting, explore the key principles of collaborative creativity, and create the conditions for real innovation.
2. Interactive Workshop: Learn Design Thinking
A practical, hands-on session where participants learn a repeatable process to apply design thinking methods and techniques. Learn how to use empathy to ask better questions, create ideas to enhance a service experience, and how to bring ideas to life quickly through prototypes.
Your first assignment brings together the concepts you’ve learnt and are applied to a classic logic problem. How might you flex your creativity and find new solutions? You’ll finish the course with an assignment that will help you apply the learning and get feedback from peers.
Join a Peer Learning Group
Joining a peer-led learning group will provide an opportunity to share your assignment and get feedback from others in the group.
By the end of this course, you will be able to apply new design thinking skills to develop solutions in human-centered ways. You will be able to immediately apply a design thinking process to your next project or problem.
You will learn:
- The power of design: how to respond to the actual needs of real people
- Creativity & collaboration: explore the key principles of collaborative creativity and how to embrace curiosity
- The benefits of working together, particularly across silos, and how to make the most of many ideas
- Tools to structure decision-making and understand where to go next
- Real-world practice: put your design skills into practice with a design challenge
- Practical steps that you can start using right away to make an impact at your organization or next project
How you'll learn
Live Online Instruction
The course is split into two, three-hour calls with other learners from all over the world and led by Overlap instructors.
Throughout the modules there are opportunities to practice skills and apply concepts.
You’ll be able to join peers to share and discuss what you’re learning to gain greater understanding and deepen the impact.
Learning design is more than technical skills—it’s about the way your worldview is changing and your approach to problem solving. Multiple moments of reflection are designed into the course.
What happens when you buy a course?
After your purchase, you will be enrolled into the course and receive an email confirming your course date, time, and zoom link.
You will also be sent information to login to our learning site and community. Access to any downloads and course content will be found there.
I'd like to book for my team
If you'd like to book this course for you team select 'Team Booking', confirm the number of seats during the checkout process and we'll connect with you to book a date that works for your team!
Rather speak to someone first? You can reach out to firstname.lastname@example.org with your request and we'll get you sorted!
For teams smaller than 5 people, we'd recommend joining one of our open courses. Your team will join others learning the same material and will get the added benefit of connecting with individuals in other organizations.
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Dr. David H. Michels, Head of Public Services Law Library, Dalhousie University
Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!
David McDonald, Director Strategy & Growth Innovation, Sun Life Financial
The general consensus is all positive vibes as the kids would say. Both teams got a lot out of the session and highly engaged throughout. I think for my team in particular it served to validate a lot of the work they’ve been doing—turns out I wasn’t making this stuff up—but also allowed us all to stuff our stockings with some new tools and tricks.
Lauren Anstey, Associate Director, Educational Development, Queen’s University
Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!
Michelle Schurter, Founder, Millennial Strategist
I joined Overlap’s Introduction to HCD Training—WOW!! The learning facilitator was incredible at keeping the energy and interest of the group up the entire day! Somehow she not only gave us oodles of incredible tools and learning, but she also stitched us together in a way that some of us left giving hugs instead of handshakes!