Overlap works with people and organizations that want to make things better. We use tools of design to understand problems, draw out insights, generate ideas, and arrive at practical, actionable solutions.

Engagement Foundations

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In this course, you will learn the skills necessary to run captivating engagement sessions in a virtual environment.

Engagement is an essential part of the human-centred design process. By continuing to build your human-centred design (HCD) skills, you can work better and improve how you and your organization navigate complex challenges. Get the skills, tools and approaches to unlock innovation in your organization and navigate uncertainty, disruption and a changing world.

What's Included:

  • 6 hrs of live online teaching from expert design coaches
  • Practical exercises to practice skills
  • An introduction to Miro, a digital whiteboard & design tool
  • Downloaded Session Design worksheet for planning your engagement workshop

Two Modules

1. Meaningful engagement through facilitation

This session will teach you techniques to facilitate effective engagement sessions. You will explore how changing your mindset can lead you to ask better questions and get more accurate data. 

2. Applying human-centred engagement practices

Practice your new skills in a safe space. This hands-on session gives participants the opportunity to incorporate HCD into their research design to get the most out of engagement sessions.

One Assignment

Using a Session Design worksheet, plan an upcoming stakeholder engagement meeting or workshop using skills and techniques learned in the course.

Join a Peer Learning Group

Joining a peer-led learning group will provide an opportunity to share your assignment and get feedback from others in the group.

Course Outcomes:

Employ a human-centred lens to interviews and engagement sessions. This course will teach you how to structure sections’ designs to provide the best experience for stakeholders and empower them to share their knowledge. 

You will learn:

  • Human-centred design: a brief overview of the human-centred design cycle and how it improves capacity for better engagement
  • Asking better questions: how to avoid phrasing pitfalls that lead to skewed data
  • Recognizing bias in research: creating session designs that minimize bias in engagements
  • Interview practices: tips and tricks for conducting illuminating interviews
  • Engagement planning: creating an engagement plan to learn from different stakeholders

How you'll learn

Live Online Instruction
The course is delivered virtually via Zoom with other learners from all over the world and led by Overlap instructors.

Throughout the modules there are opportunities to practice skills and apply concepts.

You’ll be able to join peers to share and discuss what you’re learning to gain greater understanding and deepen the impact.

Learning design is more than technical skills—it’s about the way your worldview is changing and your approach to problem solving. Multiple moments of reflection are designed into the course.

What happens when you buy a course?

After your purchase, you will be enrolled into the course and receive an email confirming your course date, time, and zoom link.

You will also be sent information to login to our learning site and community. Access to any downloads and course content will be found there.

I'd like to book for my team

If you'd like to book this course for you team select 'Team Booking', confirm the number of seats during the checkout process and we'll connect with you to book a date that works for your team!

Rather speak to someone first? You can reach out to hello@overlap.school with your request and we'll get you sorted!

For teams smaller than 5 people, we'd recommend joining one of our open courses. Your team will join others learning the same material and will get the added benefit of connecting with individuals in other organizations.

People also purchased


Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!

Dr. David H. Michels, Head of Public Services Law Library, Dalhousie University

The general consensus is all positive vibes as the kids would say. Both teams got a lot out of the session and highly engaged throughout. I think for my team in particular it served to validate a lot of the work they’ve been doing—turns out I wasn’t making this stuff up—but also allowed us all to stuff our stockings with some new tools and tricks.

David McDonald, Director Strategy & Growth Innovation, Sun Life Financial

Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!

Lauren Anstey, Associate Director, Educational Development, Queen’s University

I joined Overlap’s Introduction to HCD Training—WOW!! The learning facilitator was incredible at keeping the energy and interest of the group up the entire day! Somehow she not only gave us oodles of incredible tools and learning, but she also stitched us together in a way that some of us left giving hugs instead of handshakes!

Michelle Schurter, Founder, Millennial Strategist