Overlap works with people and organizations that want to make things better. We use tools of design to understand problems, draw out insights, generate ideas, and arrive at practical, actionable solutions.

Leading Change Through Design

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Recognizing and fostering the design mindset

Through years of evolution, design has changed how we respond to complex problems in our everyday life. In the last decade, we have started to focus on how the mindsets that show up in design can be fostered in non-designers. It has helped us better understand how design can be used to transform teams, organizations, and entire systems. 

The design process is messy, yet it’s important that we feel comfortable in the ambiguity inherent in an iterative process like Human-Centred Design (HCD). As someone leading projects, teams of people, or even creating space for HCD within your organization, you not only have to recognize your own development but the development of others. You will need to anticipate common reactions and roadblocks to the process in order to create momentum.

In this course, you will bring to life the core mindsets (competencies) that are the foundation for the HCD process. With that knowledge in hand, we will review different models for how you can make change happen and how you can shift your organizational culture to be more human-centred.

What's included:

  • 6 hrs of live online teaching from expert design coaches
  • Practical exercises to practice skills
  • Downloadable guide to assess your organization or team readiness and plan specific actions to become design-led

Two Modules

1. Discovering the HCD competencies

Learn about diversity, problem framing, and other key competencies, and how you and your team can benefit from them. Review models for change that can be used to transform traditional processes and structures into design-led organizations.

2. Designing change

Take the time and space to develop a plan for leading change at your organization. Evaluate yourself, and your team, across the six competency areas to understand which strengths you should leverage and which areas need focus.

One Assignment

Using the provided template, do an initial assessment of your organization or team. Consider possible actions and next steps.

Course Outcomes

This course will support you, your team and your organization on the journey to becoming human-centred. You’ll learn about the specific competencies that can make successful change happen, and how to make progress in each one.

You will learn:

  • HCD competencies: core mindsets developed through research and real-world application that form the foundation for the HCD process
  • Models for change: create the conditions for successful, sustained culture change
  • Evaluation and adaptation: tailor your approach based on the strengths and weaknesses of the current team
  • Competency framework: develop, establish, and leverage a framework for HCD competencies. 
  • Leading change: planning iterative and incremental changes that lead to transformation

How you'll learn

Live Online Instruction
The course is delivered virtually via Zoom with other learners from all over the world and led by Overlap instructors.

Throughout the modules there are opportunities to practice skills and apply concepts.

You’ll be able to join peers to share and discuss what you’re learning to gain greater understanding and deepen the impact.

Learning design is more than technical skills—it’s about the way your worldview is changing and your approach to problem solving. Multiple moments of reflection are designed into the course.

What happens when you buy a course?

After your purchase, you will be enrolled into the course and receive an email confirming your course date, time, and zoom link.

You will also be sent information to login to our learning site and community. Access to any downloads and course content will be found there.

I'd like to book for my team

If you'd like to book this course for you team select 'Team Booking', confirm the number of seats during the checkout process and we'll connect with you to book a date that works for your team!

Rather speak to someone first? You can reach out to hello@overlap.school with your request and we'll get you sorted!

For teams smaller than 5 people, we'd recommend joining one of our open courses. Your team will join others learning the same material and will get the added benefit of connecting with individuals in other organizations.

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Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!

Dr. David H. Michels, Head of Public Services Law Library, Dalhousie University

The general consensus is all positive vibes as the kids would say. Both teams got a lot out of the session and highly engaged throughout. I think for my team in particular it served to validate a lot of the work they’ve been doing—turns out I wasn’t making this stuff up—but also allowed us all to stuff our stockings with some new tools and tricks.

David McDonald, Director Strategy & Growth Innovation, Sun Life Financial

Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!

Lauren Anstey, Associate Director, Educational Development, Queen’s University

I joined Overlap’s Introduction to HCD Training—WOW!! The learning facilitator was incredible at keeping the energy and interest of the group up the entire day! Somehow she not only gave us oodles of incredible tools and learning, but she also stitched us together in a way that some of us left giving hugs instead of handshakes!

Michelle Schurter, Founder, Millennial Strategist