Overlap works with people and organizations that want to make things better. We use tools of design to understand problems, draw out insights, generate ideas, and arrive at practical, actionable solutions.

Facilitation & Better Meetings

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Improve your conversations, meetings, and workshops using ORID (Objective, Reflective, Interpretive, Decisional) methodology. This course will teach you how to get more from individuals in group settings by leveraging their strengths and asking the right questions.

You’ll learn techniques to lead your team through meetings that get things done.

The ORID method creates a powerful balance between structured conversations and dynamic interactions to promote creative thinking. This framework helps facilitators guide groups through complex decision-making by holistically assessing the issue at hand.  

In this course, you will develop key facilitation skills such as role modelling and active listening while learning how to use HCD tools to guide group conversations in virtual and non-virtual workspaces. 

What's Included:

  • 6 hrs of live online teaching from expert design coaches
  • Practical exercises to practice skills
  • An introduction to Miro, a digital whiteboard & design tool
  • Downloadable Session Design worksheet
  • Downloadable ORID method and facilitation guide template

Two Modules

1. Ask the right questions

Learn the specific techniques for facilitating group discussions using the focused conversation method and explore the theory behind what fosters effective meetings.

2. Guiding groups through decision-making

A practical, hands-on session where participants can hone their new skills by practicing the principles of facilitation in a risk-free environment. Each participant will have the opportunity to guide a group conversation using the focused conversation method. 

One Assignment

Plan an upcoming facilitated dialogue. After completing, submit a facilitators reflection.

Join a Peer Learning Group

Joining a peer-led learning group will provide an opportunity to share your assignment and get feedback from others in the group.

Course Outcomes

By the end of this course, you will know how to create an environment that empowers people to add value in meetings. With a clear purpose and follow-up action items, your meetings will make your organization more efficient and results-driven. 

You will learn:

  • Intentional impact: building a practice of grounding yourself before each and every session
  • Active listening: how to listen and respond to individuals to improve mutual understanding
  • Facilitation: guiding discussions to help participants capture, evaluate, and merge ideas
  • Gratitude: foster an environment of trust, respect, and inclusion  
  • Facilitating in a virtual workspace: using tools to overcome digital fatigue and maximize participant engagement in a virtual space

How you'll learn

Live Online Instruction
The course is delivered virtually via Zoom with other learners from all over the world and led by Overlap instructors.

Throughout the modules there are opportunities to practice skills and apply concepts.

You’ll be able to join peers to share and discuss what you’re learning to gain greater understanding and deepen the impact.

Learning design is more than technical skills—it’s about the way your worldview is changing and your approach to problem solving. Multiple moments of reflection are designed into the course.

What happens when you buy a course?

After your purchase, you will be enrolled into the course and receive an email confirming your course date, time, and zoom link.

You will also be sent information to login to our learning site and community. Access to any downloads and course content will be found there.

I'd like to book for my team

If you'd like to book this course for you team select 'Team Booking', confirm the number of seats during the checkout process and we'll connect with you to book a date that works for your team!

Rather speak to someone first? You can reach out to hello@overlap.school with your request and we'll get you sorted!

For teams smaller than 5 people, we'd recommend joining one of our open courses. Your team will join others learning the same material and will get the added benefit of connecting with individuals in other organizations.

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Dr. David H. Michels, Head of Public Services Law Library, Dalhousie University

The general consensus is all positive vibes as the kids would say. Both teams got a lot out of the session and highly engaged throughout. I think for my team in particular it served to validate a lot of the work they’ve been doing—turns out I wasn’t making this stuff up—but also allowed us all to stuff our stockings with some new tools and tricks.

David McDonald, Director Strategy & Growth Innovation, Sun Life Financial

Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!

Lauren Anstey, Associate Director, Educational Development, Queen’s University

I joined Overlap’s Introduction to HCD Training—WOW!! The learning facilitator was incredible at keeping the energy and interest of the group up the entire day! Somehow she not only gave us oodles of incredible tools and learning, but she also stitched us together in a way that some of us left giving hugs instead of handshakes!

Michelle Schurter, Founder, Millennial Strategist